Type “Scopia” in spotlight, then double-click on the Scopia Desktop Appģ. If icon is present, then skip steps 2 and 3, otherwise follow steps 2 and 3.Ģ. Click on the Scopia icon in the Mac icon bar at the top then select Open Log Folder. Mac: Call Logs, ScreenLink Logs, and Scopia Launcher Logsġ. In addition to providing the call logs and collaboration logs, the system event viewer logs should be provided: FAQ106960 Collect all the files with the string "log" in the filename or file extension (e.g tunnel.log.*, loader.log.*, aac_jre_plugin.log) from both directories Open C:\Users\\AppData\LocalLow\Avaya\AWCPĤ. If not, please indicate the files were not present when providing the logs)Ģ. Follow steps 2 and 3 from the Call Logs instructions above to zip and send the full contents of the C:\Users\\AppData\Local\Radvision\Installer\Logs directory.Ĭollect the Web Collaboration Client Log (If files are present. The Scopia Launcher logs are located in the C:\Users\\AppData\Local\Radvision\Installer\Logs directory. zip file which was created in the previous step S elect all files, Right-click on the highlighted files, then click “Send to -> Compressed (zipped) folder”ģ. Right-click on the client in the system tray, then click “Open Log Folder”Ģ. Mac: Collecting Client Logs on a Mac - Call Logs, ScreenLink Logs, and Scopia Launcher Logs - Installer Logs - Web Collaboration Client Logsġ. PC: Collecting Client Logs on a PC - Call Logs, and ScreenLink Logs - Installer and Scopia Launcher Logs - Web Collaboration Client Logs - System Event Viewer Logs display name of the participant(s) for whom the issue reproduced General info to provide with logs collected:Ĭ.
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